Happy New Year: Open a Disco!

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Seeing television images of the recent New Year’s Eve celebrations, I was mentally transported back to my days at Huntington’s Dining and Disco. Yes, this CAI banker and leadership consultant had once crossed over from rock ‘n’ roll to the dark (but glittery) side… disco. It was 1978 and I was fresh off a remarkably successful run with my rock …

Risk-Taking with Charlie Brown

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I think it’s amazing that A Charlie Brown Christmas was in the news earlier this month. Sure, part of the media attention consisted of reports that in President Obama’s recognition of the Christmas special’s 50th anniversary, he explained the “true meaning” of Christmas without, you know, explaining the true meaning of Christmas. But, a cartoon that airs once a year …

I Understand

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As consumers, we’ve all experienced episodes when the service that we have received was substandard – and worse yet, when the retailer or service provider did not quite connect the dots as to exactly why we were dissatisfied, nor how to appropriately “make good” on our lousy customer experience. It reminds me of the time I purchased a breakfast item …

Leaders Don’t Flop

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Yes, I’m old school. I believe in integrity, hard work and success based on performance. I place tremendous value on honor and fair play and sportsmanship. That doesn’t mean that I’m not competitive; I am. But in business and in life, I compete in a manner that allows me to sleep at night. Please understand, I’m not bragging. That’s just …

Think Before You Communicate

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Okay, play along with me for a minute. I’m going to give you six behaviors or characteristics, and I want you to imagine a person you know or visualize a character who possesses these traits: *Judging (“You’re wrong”) *Superiority (“Clearly, I’m better than you”) *Certainty (“Don’t confuse me with the facts. My mind’s made up”) *Controlling (“Let me tell you …