Five Examples of Customer Service with Heart

blasingame.james@gmail.com Uncategorized Leave a Comment

So, I’m sitting in the bar at Tri-Cities Airport in Pasco, Washington, killing time. My flight back to Vegas is delayed. Not one to sit in silence, I strike up a conversation with a young man perched on the stool next to mine. He’s delayed too. I ask where he’s going and learn he’s on his way to Seattle to …

The Three Strikes That Will Get You Out of Leadership

blasingame.james@gmail.com Uncategorized Leave a Comment

I’ll preface this blog post with a disclaimer: I’m not a baseball guy. But I am a leadership guy, and there’s a really interesting story going on with the St. Louis baseball Cardinals right now. The Cardinals, one of the winningest franchises in Major League Baseball history, fired manager Mike Matheny on July 14th in the middle of his seventh …

What Difference Will You Make?

Eric Kniffin Uncategorized Leave a Comment

I stopped by to pay my respects to her family. She had passed way too soon at 59. It was cancer, a killer that had found a foothold in her ovaries, then invaded everywhere else. She was friend who had gone out of her way on more than one occasion to perform a selfless kindness for my family and me. …

Remembering Those Who Survived

blasingame.james@gmail.com Uncategorized Leave a Comment

Back in the 1970’s a high school friend of mine told me a story that I’ll never forget. His father had asked him to go wake up his older brother, an Army veteran who had just returned home after serving a tour in Vietnam. This soldier was still asleep, and it was close to noon. The family wanted to have …

Unbelievable

blasingame.james@gmail.com Uncategorized Leave a Comment

I first heard the phrase caveat emptor (Latin for “Let the buyer beware”) in a business class at Oregon State University many moons ago. For me, that principle was brought to life during my first excursion to purchase a used car.   I remember my salesman, with anxiety written all over his face, trudging back to his sales manager to …

Better Ingredients. Better Pizza. Better Keep Your Trap Shut?

blasingame.james@gmail.com Uncategorized Leave a Comment

Papa John’s Pizza founder John Schnatter really stepped in it. Like a footprint in the middle of an extra-large pepperoni, his “mistake” was too visible, too easy to criticize for those who wanted to make it a big deal. Schnatter was frustrated, and understandably so. Papa John’s had invested heavily in its partnership with the National Football League, 23 individual …

A Simple Act

blasingame.james@gmail.com Uncategorized Leave a Comment

A friend of mine who lives in the Midwest called me yesterday. From the tone of his voice I knew that this normally upbeat real estate agent wasn’t himself. Jim started out by saying he’d been working with a client, a middle-aged lady named Susan, who was going to purchase a home and move into it with her sister Beth. …

For Every One Scumbag Out There…

blasingame.james@gmail.com Uncategorized Leave a Comment

It’s been a week since 58 people were murdered in my community. They were shot like fish in a barrel in Las Vegas at the Route 91 Harvest festival…killed by someone who was consumed by evil and who had prepared well in advance to take as many lives as possible. I still can’t wrap my head around the horror and …

A Strand in the Web of Life

blasingame.james@gmail.com Uncategorized Leave a Comment

I grew up in some of the most beautiful, awe-inspiring country on earth in America’s Northwest. I doubt there are many people who have a greater appreciation for protecting the environment than I do. So, when President Trump withdrew from the Paris Climate Accord a couple of weeks ago, and the media went nuts (surprise, surprise), I thought back to …